The focus on exacting service is the function and efficiency with which MPg manages the hotel. A team of frontline employees empowered to deliver service at levels stipulated by individual guests, serves as both a tool for capturing repeat business, and a means of eliminating high turnover rates.

To accomplish this dual effect, MPg has conceptualized an organizational process that begins by inverting the pyramid of command, putting guests and frontline staff in the highest positions of authority.

The second phase of the progression: condensing the pyramid and abolishing middle management positions ensuring that employees can promptly and directly cater to guests while simultaneously reducing overhead costs in terms of superfluous payroll demands.

The supervision normally provided by second tier management is unwarranted after MPg carefully selects and trained quality personnel, capitalizing on the experiences and skills of each individual. MPg then establishes an incentive system that empowers frontline employees to make decisions and deliver personalized service.